Isn’t it Ironic

So I called my old cell phone provider to cancel my service.  Like you do when you get an iPhone.  He keeps trying to retain me.  Like you do when retention is your job.  Other than the iPhone one of the reasons I gave was due to the fact that since I’ve moved to Columbus I’ve had alot of random calls drops, voicemails with no calls, and so forth.  General connectivity oddities(Say that three times fast.)  He went on and on about how they’re always working on improving the coverage and how I hadn’t called before about it.  I said it wasn’t a huge deal, but can get frustrating when calls just randomly drop.  He said he understood, and by this point I had played the game and let him attempt to retain.  So he said he set my account to cancel at the end of the billing cycle, which is in a couple of weeks, and was reading through the disclaimers and things he is required to say when guess what happened.

The call dropped.  Heyo!  It’s like I’m some sort of smarty pants sub-genuis type.  Now to call them back and make sure it canceled.  Oh, no.  He canceled it right then, that’s why it dropped.  Good customer service?